Career Paths Available at Gateway Financial Services
Customer Service:
- Have the skills to answer the incoming calls in a timely manner and assist the customer in making payments.
- Have the knowledge to both process incoming / outgoing mail for all departments
- Properly use the telephone, answering with the headset, putting calls on hald, and transferring calls without them being lost
Account Services Associate:
- Handling accounts within a specific customer base, making daily phone contact for payment of past due balances
- Resolve delinquent accounts within company guidelines
- Maintain accurate records with the collections system
Credit Analyst:
- Build, maintain and leverage relationships with all key dealer personnel
- Underwrite loans according to GFS guidelines
- Follow up on all approvals with assigned dealers
Sales Representative:
- Car / Home office based
- Prospect potential franchise and independent dealer partners within assigned territory
- Develop strong relationships with existing dealer partners
- Underwrite loans according to GFS guidelines in the field or on the buying desk by rotation
- Meet with all assigned dealers frequently, as needed or at least once a month
Funding Analyst:
- Calculate customer budget to determine loan affordability
- Review and evaluate all loan paperwork for necessary signatures, dates, etc for legal compliance
- Communicate daily with dealerships and customers regarding the status of their pending loans
- Rehash loans with dealerships to negotiate resolutions to funding errors