Career Paths Available at Gateway Financial Services

 

Customer Service:

• Have the skills to answer the incoming calls in a timely manner and assist the customer in making payments.
• Have the knowledge to both process incoming / outgoing mail for all departments
• Properly use the telephone, answering with the headset, putting calls on hald, and transferring calls without them being lost

 

Account Services Associate:

• Handling accounts within a specific customer base, making daily phone contact for payment of past due balances
• Resolve delinquent accounts within company guidelines
• Maintain accurate records with the collections system

 

Credit Analyst:

• Build, maintain and leverage relationships with all key dealer personnel
• Underwrite loans according to GFS guidelines
• Follow up on all approvals with assigned dealers

 

Sales Representative:

• Car / Home office based
• Prospect potential franchise and independent dealer partners within assigned territory
• Develop strong relationships with existing dealer partners
• Underwrite loans according to GFS guidelines in the field or on the buying desk by rotation
• Meet with all assigned dealers frequently, as needed or at least once a month

 

Funding Analyst:

• Calculate customer budget to determine loan affordability
• Review and evaluate all loan paperwork for necessary signatures, dates, etc for legal compliance
• Communicate daily with dealerships and customers regarding the status of their pending loans
• Rehash loans with dealerships to negotiate resolutions to funding errors